
Return Policy
- PRICES: Prices are subject to change without prior notice. All products are (GST/HST) applicable.
- MINIMUM ORDERS & FREE SHIPPING: The minimum order is $150.00 net (excluding GST/HST), shipping fees will apply. Orders exceeding $350 net (excluding GST/HST) will be shipped free of charge within Ontario & Quebec. For orders from other provinces excluding the territories and the remote areas, the minimum order accepted is $500 (excluding GST/HST). Backordered items do not apply to free shipping minimum.
NOTE: If the shipping cost of the order exceeds 10% of its value, an extra fee will be added to the order. This extra fee will be calculated by finding the difference between the actual shipping cost and 10% of the total order value (before taxes). - CLAIMS FOR VISIBLE DAMAGE UPON ARRIVAL: If you notice visible damage upon receiving an order, please make sure you indicate this on your POD (proof of delivery) and ensure the note is visible and legible on both your copy and the driver’s copy. Notify us within 48 hours upon receipt. If you have the ability to take a digital photo of the damaged item(s) please do so and email it to support@pppinc.ca as further evidence to provide the courier company. This will allow us 30 days to file a claim and to provide credits at a much quicker rate.If you are busy at the time of receiving an order and unable to thoroughly check or count the number of pieces delivered, please DO NOT sign without writing down on your Proof of Delivery (POD) “CLEAR PENDING INSPECTION”. If you sign without writing this down, you are alleviating the Delivery Agent of any responsibility for missing parcels. This means any claims for missing items after the fact will most likely be denied and you will be required to pay for the missing product.
- CONCEALED DAMAGE: Claims for concealed damage MUST BE MADE WITHIN 48 HRS OF RECEIPT (of the signed POD date) for a credit to be considered or issued to your account. It is advised that you open all boxes and check for damages as soon as possible within 48 hours. If you notice any damages, please be sure to contact us immediately so we may file a claim with our courier. Any claims made after the 48-hour period WILL NOT be accepted as our claim will be denied by the courier company, so please be sure to check products thoroughly upon arrival.
- ADJUSTMENTS/SHIPPING ERRORS: Any errors in billing on your shipment must be brought to our attention within 5 business days of the signed POD date. Doing so will ensure an immediate internal investigation of our inventory to confirm if any adjustments, credits, etc., are warranted.
- BACKORDERED ITEMS: We do not guarantee all products to be in inventory at the time of order placement. We do not honor sale pricing on back ordered items.
- RETURNS: All returns must be previously authorized by Peak Performance Products Inc. and WILL BE ACCEPTED ONLY IF AN RMA FORM IS COMPLETED IN FULL. If you do not have an RMA form, please email support@pppinc.ca and they will provide you with one. Returns must have a valid RMA # and only the quantity and product specified on the original RMA request can be returned with the RMA Number issued. Products received without an authorized RMA # will be refused and no credit will be issued. Returns are subject to a 15% restocking charge and must be free of any markings or stickers upon receipt. If returns are received with stickers or markings an additional 5% re-stocking fee will be applied or the product may be denied for credit. We will not accept returns for products with less than 6 months until expiry. Freight charges for returned items are the sole responsibility of the retailer. Single-serve consumable items sold by case (eg. Bars, Single-serve trays.) will only be credited when returned by case and following the policies stated above. Unapplied credits will become void after 6 months.
- All the short-dated, damaged, or miss-shipped products must be reported within 48 hours of receiving your order.
- Any products shipped to Peak Performance Products that do not follow the Peak Performance Products stipulations for credit will be destroyed upon receipt.
- To obtain a return authorization the following details must be provided: date of purchase, invoice number, product number, product description, product expiration date, reason for the return, and condition of the product.
Returns claimed for the following reasons WILL NOT be accepted by Peak Performance Products:
- Store inventory over stocks
- Store special events
- Short-dated products
- Store closings
- Discontinuations
- Consumer returns
Peak Performance Products does not accept product returns on:
- Probiotic products
- Hand Sanitizer
- Pre-booked ordered items or displays
- Products included in promotions, sales, or special deal programs such as flyers
- Special order products (This will be indicated at the setting up of any program in question)
- Products purchased as part of discontinued item sell-off
- Partial displays of products that are only sold within a display and not as individual units
- Products that have been kept longer than 120 days
- Any product or display that has been shipped to a third-party facility such as Amazon or eBay.
- A restocking fee of 15% will be applied to all returns
- All products must be returned in resalable condition: no damage, no price stickers, no glue residue, no stamps, etc, nor in any way defaced.
- All returns should be sent via prepaid Parcel Post with the return authorization number indicated on the outside of the return. Under no condition should the item be returned freight collect. If a product is being returned due to an error on the part of Peak Performance Products, the cost of the freight will be credited to your account, or we will arrange a courier pickup at our expense.
- All items should be securely boxed and packaged in a manner suitable to the method of return. A list of contents should be enclosed, including your store name and account number.
- All returns must be addressed to the Returns Department.
- Food, Supplements, and wellness products that have a 6-month expiration date or less.
- All products considered food, such as snacks, bars, nuts, superfoods, sauces, beverages, spices, fibre, meal replacements, chocolates, and more, with an expiration date of 3 months or less.
NOTE: Credit notes issued will be applied to future orders. No refunds will be issued.
TERMS: First-time orders are C.O.D. cash, credit card, or certified cheque. After six months of monthly purchases and a minimum of $5,000 in annual orders, you may apply for terms, please contact ap@pppinc.ca for a credit application. Accounts will be charged $50.00 for any credit card transactions declined if the issue is not solved within the next 48 hours. Interest charged on outstanding balances is 2% per month and 24% per annum. No orders will be shipped to accounts with outstanding balances. All property belongs to PPP Inc. until the invoice is paid in full.
8.WHOLESALE RE-SELLING & REDISTRIBUTING: Re-selling or redistributing to any third-party marketplace is strictly prohibited.
CUSTOMER SERVICE: Please feel free to call us at 877.833.7325 or 416.674.7325 if you have any questions regarding our products or policies and any suggestions to improve our service. We will be happy to assist you.
WE ACCEPT THE FOLLOWING METHODS OF PAYMENT



For email transfer please contact ar@pppinc.ca